Overwiew

At Prioritize Chemicals Shop, customer satisfaction is our top priority. We aim to provide high-quality products, reliable service, and complete transparency. This Refund and Return Policy explains the conditions under which you may request a return, replacement, or refund.

1. General Policy

All purchases made through Prioritize Chemicals Shop are subject to strict quality checks before shipping. Because our products are research chemicals intended solely for laboratory and scientific use, all sales are considered final. However, we do offer refunds or replacements under specific conditions described below.

2. Eligibility for Returns and Refunds

You may be eligible for a return or refund in the following cases:

  • You received the wrong product or an item not listed in your order confirmation.

  • The package arrived damaged or defective.

  • The shipment was lost in transit due to carrier error.

3. Non-Returnable Items

For safety and compliance reasons, the following items cannot be returned:

  • Opened, unsealed, or used chemical products.

  • Items that have been tampered with after delivery.

  • Products purchased beyond the return window (see Section 4).

4. Return Window

All requests for a refund or return must be submitted within 7 days of receiving your order. Requests made after this period may not be honored.

5. Refund Process

If your return request is approved:

  1. Contact our support team at sales@prioritizechemicals.com with your order number and a detailed explanation.

  2. Once approved, you will receive instructions on how to return the item (if applicable).

  3. After inspection, a refund will be issued to your original payment method within 5–10 business days.

6. Replacements

In cases where a replacement is available (such as receiving the wrong product), Prioritize Chemicals will ship a corrected item at no additional cost.

7. Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error.

  • Original shipping fees are non-refundable.

8. Exceptions

We reserve the right to refuse a return or refund if:

  • The product was misused or improperly stored.

  • The return request is fraudulent or does not meet our policy criteria.

9. Contact Us

If you have questions about our Refund and Return Policy, please contact our support team:

Email: Sales@prioritizechemicals.com
Phone: +17207781376/ +19316833766
Address: 32300 S Broadway Denver, CO 80210 USA